We are sorry about the shipping delays during the COVID-19 outbreak period. Shipping process might be a little longer than usual due to the suspension of flights affected by the coronavirus. We are trying our best to deliver your order as fast as possible. Please wait patiently. Thanks for your understanding.
We are committed to providing you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times.
SHIPPING
Normally orders will ship within 2-3 business days of processing payment, unless particularly noted elsewhere on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments.
DELIVERY TIMES
Standard Shipping （Free Shipping on Orders Over $69.00 ）
USA Customers
| Shipping from our USA Facility | 2-5 Business Days |
| Shipping from our Manufacturers | 7-15 Business Days |
CA Customers
| Shipping from our Manufacturers | 7-20 Business Days |
UK Customers
| Shipping from our Manufacturers | 7-15 Business Days |
AU Customers
| Shipping from our Manufacturers | 10-15 Business Days |
International Customers
| Shipping from our Manufacturers | 7-20 Business Days |
** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.
VERIFICATION
We will send you a confirmation email once your order is verified. After verification, in principle, the orders will not be canceled during this period, considering the handling process already started, but we will try our best to communicate with you via email or phone to find an good solution.
PROCESSING
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone timely.
ORDER FULFILLMENT
We ship daily from Monday to Saturday, 52 weeks a year except for Sundays and holidays. Orders placed after 10.00 PM CST or 04.00 AM CET Sunday-Friday will start to be made the next day. Occasionally orders may not ship the ‘next-day’ due to stock issues, lacking order information or billing delays. Orders placed on Saturdays will ship the following Monday or next open business day.
We have received and fulfilled orders from over countries across all the different continents. Outside the United States, customs can hold up a package for a number of days, because we work with reliable couriers, this rarely happens and if it does it will be handled efficiently.